A shortage of skilled workers is fueling the market for managed IoT services

Not only is the overall market for IoT services and solutions currently developing very strongly in Germany. In particular, the Managed IoT Services subsector is currently experiencing double-digit annual growth rates. Reasons include a growing shortage of skilled workers and the escalating threat of cyber attacks. This is shown by the new comparative study “ISG Provider Lens Internet of Things – Services and Solutions Report Germany 2022” published by the market research and consulting company Information Services Group (ISG). The provider comparison examines the competitive strength and attractiveness of the portfolio of 42 service providers active in the German market for IoT services and solutions.

Human resources and know-how are lacking

“With Managed IoT Services, we are currently experiencing a significant change in mindset in German companies,” says Heiko Henkes, Director & Principal Analyst at ISG. “Partly because of experience with cloud computing and similar technologies, managers are increasingly losing their shyness about outsourcing IT services.” In addition, companies are recognizing that IoT is no longer just about individual projects, but about related company-wide products and services that are also becoming increasingly complex. “Most of the company’s IT departments do not have either the necessary manpower or the required expertise for the related challenges,” continues Henkes. Managed IoT service providers could and would currently call these loopholes.

Managed IoT services create financial flexibility

Additionally, geographically distributed IoT landscapes, sensors and edge devices with sometimes vastly different security standards would make it difficult or impossible for enterprise IT to operate and maintain them, according to the ISG study. In contrast, in long-term and company-wide projects, in particular, managed IoT services would give companies greater financial leeway with which to build larger and more comprehensive IoT projects.

Such more extensive IoT projects, in turn, are now also attractive to larger providers: “With the growing awareness of IoT, for example in retail, the transformation of supply chains or even targeting digital twins and metauniverse, the subject is picking up speed,” says ISG analyst Henkes. “IoT is typically viewed as one topic among many in cloud, security, edge computing or network projects. IoT serves more as a means to an end here.”

Safety hazard OT

According to ISG analysts, the focus is primarily on securing the increasingly complex IoT landscape and associated rapidly growing amounts of data. Much of the operational technology (OT) embedded in the IoT now consists of legacy devices with little or no built-in security mechanisms. Risk mitigation strategies would often cover OT and IT, but not their integration or the networks over which the data travels. According to ISG, companies are increasingly turning to external service providers to fill security gaps.

market forecast

In terms of leading providers in the overall IoT market as well as for managed services, the large, established and active providers worldwide can be confirmed according to ISG. The study has the necessary size to map the complexity of managed IoT services and be able to ensure it in the long term. Large service providers also have an advantage when it comes to the automation required for managed services through artificial intelligence (AI), as they in particular have the necessary AI research resources. According to ISG analysts, IBM’s latest spin-off of new company Kyndryl has the greatest potential to change market dynamics in the long term.

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